Operator Support for HEV Bus Chargers
Procedure to Manage Reactive Heavy Electric Vehicle (HEV) Charger Support
We.EV team members will not be available to resolve issues from Christmas Day 2025 to Tuesday, 6 January 2026.
Please contact the call centre during this period.
Waikato Regional Council (WRC) & Tranzit
Contact details during office hours: (Monday to Friday from 7am to 4pm)
Email: support@we-ev.co.nz
Phone: 07 850 3238
After hours (including public holiday):
Call Centre: 0800 800 935 option 5
Please submit an incident report for every issue, with a short description and include relevant photos and any other details.
For each incident report, confirm the following:
Name and contact number for the person raising the fault, either from WRC or Tranzit
Depot site location and charger
e.g. WRC Kihikihi 1 / WRC Kihikihi 1 or WRC Cambridge 1 / WRC Cambridge 2
Details of the fault being reported
Photos if possible or applicable
Emergency callouts:
An electrician will attend site to make the charger electrically safe. Any additional work will be scheduled for the next working day.
Please note:
If an additional charger is required, buses may be charged at the We.EV Ruakura Superhub.
Log in to the We.EV Live Platform to monitor and manage the EV bus chargers
WRC Depot Bus Chargers
| Site Name | Charger ID | EVSE Number | Handle Type | Charger Model | Emergency Stop | City/Town | Region | Site Address | Expected Response Time | Guaranteed Response Time |
|---|---|---|---|---|---|---|---|---|---|---|
| WRC Cambridge Bus Depot | WRC Cambridge 1 | 5545 | CCS | Zerova 180kW | Emergency Stop | Cambridge | Waikato | 3853 Cambridge Road, Leamington, Cambridge 3495 | 2 hours | 3 hours |
| 7733 | CCS | |||||||||
| WRC Cambridge 2 | 5620 | CCS | ||||||||
| 6055 | CCS | |||||||||
| WRC Kihikihi Bus Depot | WRC Kihikihi 1 | 8898 | CCS | Zerova 180kW | Emergency Stop | Kihikihi | Waikato | 29 Havelock Street, Kihikihi 3800 | 3 hours | 5 hours |
| 9418 | CCS | |||||||||
| WRC Kihikihi 2 | 4038 | CCS | ||||||||
| 7971 | CCS |